Terms & Conditions
Thank you for visiting our website. We want to reassure our customers about what happens when they browse our website and share information with us about themselves.
Bay View Garden Centre is committed to protecting the privacy of our customers. We do not disclose information about our customers to third parties without their permission and any data we collect is safely stored.
We always ask our customers to positively opt-in on a lawful basis. We promise to be clear about how we use our customer information and provide a platform to opt-out at any time without detriment.
Marketing & Communications
We may collect the following information from our customers who sign up to our newsletter, purchase a product online or sign up to our loyalty card scheme:
- Contact information, including email address
- Demographic information such as postcode and interests
- Other information relevant to customer surveys and/or offers
We collect this information to help us to understand our customers needs and provide the best Garden Centre experience we can. We may periodically send promotional emails about new products, special offers, events or other information that we believe our customers will find interesting using the email address provided. We may also use your information for market research purposes or to customise the website according to your interests.
Protecting your security
We may use personal information provided by our customers to fulfil necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.
We are committed to ensuring that our customer information is stored securely. In order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
On various pages of our site you will see ‘social share’ icons. These enable our website users to share content and pages of our site. There are buttons for Instagram and Facebook. Users should be aware that if they click on any of these buttons, they will be diverted away from the Bay View Garden Centre website and should check the respective policies of each of these sites to see how exactly they use your information.
Third party websites
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We may update our policy from time to time, but rest assured we will notify you of any changes via email.
Bay View Garden Centre is committed to protecting your privacy. All personal information collected through this website will be held securely and compliant with the UK’s Data Protection Act 1998 and EU’s General Data Protection Regulation (GDPR) 2018.
When will my item be delivered?
We aim to deliver all items within five working days of your order being placed.
To keep our drivers and our customers safe, there will be no contact when our orders are delivered. We will not be able to enter your house and the delivery will be to your drive, doorstep or garden, if there is safe access without entering your home. We will not be taking signatures to confirm delivery.
We charge £4.99 delivery for order values up to £50 and FREE delivery on orders over £50 to the following post code areas:
LA1, LA2, LA3, LA4, LA5, LA6, LA7
For deliveries outside these areas, please ring for a delivery quote to 01524 230700 or email firstname.lastname@example.org.
We charge £1.95 to deliver Gift Vouchers anywhere within the United Kingdom. This includes the cost of postage and an admin charge to enter a personal message if required.
If something is missing from your delivery or the wrong product is received
If anything is missing from your delivery or an item is damaged or a product is wrong, please call us immediately on 01524 230700 or email us at email@example.com so we can arrange to fix any errors as soon as possible.
If your order hasn’t arrived
Please allow 5 working days for delivery. If your order has still not arrived by this time then please call us on 01524 230700 or email us at firstname.lastname@example.org
Refunds and cancellations
Under the Distance Selling Regulations you are entitled to a seven day cooling off period upon receipt of your goods. During this seven day period, you are entitled to cancel your order and receive a full refund. In this instance you must contact us within seven days by phone on 01524 230700 and confirm your decision in writing either by letter or email.
We will arrange for the items to be returned and refund you within 30 days. There will be a charge of £4.99 to arrange this.
If the items are faulty, damaged or not in good working order upon delivery we will cover the cost of return and, if required, replacement.
If, after ordering items from our website, you wish to cancel your order, you may do so at any time up until the time of delivery. If this is the case, please contact us as soon as possible on 01524 230700. Once we have acknowledged your cancellation you will receive a full refund using the same payment method you originally used.
We reserve the right to cancel and not accept any orders if any of the following circumstances apply: We do not deliver to your area, we do not have sufficient stock, any of the ordered products you order have been incorrectly priced or described on our website or your payment is not authorised.